For small business owners, running a small business often requires performing multiple roles on a regular basis. On any given day, you may find yourself providing sales calls, performing customer service duties, managing your accounting, doing technical work (creating your products or services), and putting out “fires”. All of which leaves little to no time to focus on growing your business, improving your products and services, and providing vision and leadership to your employees. If you were to examine successful larger companies, you will find, in nearly every case, system-based …